Terms of Service

Alan’s Flooring Terms of Service

  • Client agrees to pay Alan’s Flooring for the project, payable as follows:
    • 50% of balance due upon signing this contract or agreeing to proceed with the project
    • Remainder of the balance due no later than 5 business days after job completion
    • If customer fails to provide payment within this time frame, customer shall pay 1% of the balance every 2 weeks it is past due
  • Alan’s Flooring agrees to notify Client if there are any changes to the materials used or date of installation, and to not continue with any work until Client approves the changes.
  • Client agrees that all sales for materials are final and non-returnable. Alan’s flooring is not responsible for color variations in tile, hardwood, lvt and laminate between the sample and the installed floor. Due to this variation, Client understands that samples seen in the showroom are only a small preview of what the fully installed floor will look like and therefore should not rely on the samples 100%.
  • Client understands that delivery date estimates are approximate and will not hold Alan’s Flooring liable for production, manufacturing, shipping or scheduled delays.
  • Client agrees to clear the work areas as well as remove items in/on large furniture pieces that will be moved by Alan’s Flooring (e.g. Clear closet floors, books in bookshelves, decor on dressers, etc.) otherwise there will be an additional charge.
  • Client understands that there will be an additional charge for special/excessively heavy furniture (e.g. Sleep number beds, exercise equipment, pool tables, etc.)
  • Client agrees to remove fragile items and disconnect electronic equipment, i.e lamps, knick knacks, chinaware, TVs, stereos, fish tanks, and other valuable items prior to installation or an additional charge will apply.
  • If Client chooses to move all furniture or remove existing flooring themselves prior to installation, but fails to do so completely, there will be additional charges.
  • Client understands there may be additional charges if floor preparation is required at the time of the installation. This is something that can only be determined when the existing flooring is removed. There may also be additional charges to cut off any doors that do not clear the flooring.
  • Client understands that the subfloor can be damaged during removal of hardwood which will incur additional charges to repair before the flooring can be installed.
  • Client understands that Alan’s Flooring is only charging to remove what is seen. There will be an additional charge if there is an additional flooring surface or subfloor under the flooring being removed.
  • Client agrees that shoe molding that is installed, with the exception of stainable shoe molding, comes primed white and will not be painted by Alan’s Flooring.
  • Client understands that baseboards may be scuffed up during flooring removal/installation and Alan’s Flooring is not responsible for any touch up required. Alan’s Flooring recommends painting to be done after completion of flooring project.
  • Alan’s Flooring agrees to remove all materials and debris from the job site upon the completion of work (excess pad, carpet scraps, etc.). Alan’s Flooring will leave the flooring installed in a clean condition, however, Client should expect that dust resulting from the installation will settle and may appear on floor a day or two after project completion.
  • Client understands that Alan’s Flooring adds a percentage to the measured areas when ordering materials to account for waste and that any remaining materials cannot be returned for a refund.
  • Alan’s Flooring and Client agree that all installations are guaranteed for two years. After that period is up to the discretion of Alan’s Flooring.
  • Client agrees that Alan’s Flooring reserves the right to make any equitable adjustments necessary in the event of salesman error.
  • Client agrees to pay all attorney fees plus court costs in the event the balance due is sent to collections.
  • Client agrees that by giving a deposit and/or proceeding with the project the client agrees to Alan’s Flooring’s terms and conditions.